Returns & Refunds

You can cancel an order, or return any item, within 14 days of receiving it — this is your statutory right under the Consumer Contracts Regulations 2013. Just let us know at cravelia@outlook.com within that window, then send the item back within 14 days of telling us.

Items must be unworn, unwashed and returned with their original tags and packaging. Items returned in a condition we cannot resell may be refused a refund.

Once we receive and check your return, we refund the item's price to your original payment method within 14 days. Delivery charges are refunded only where the whole order is returned or where we were at fault. Refunds are issued through Stripe, back to the card you paid with.

Need a different size or colour? Return the original item for a refund and place a new order — or email us first and we will hold the replacement item for you while your return is on its way.

If an item arrives faulty, damaged or incorrect, you are covered by the Consumer Rights Act 2015: contact us within 30 days for a full refund, including delivery costs. This applies regardless of the item's condition on return.

For hygiene reasons, pierced jewellery and intimate items cannot be returned once the packaging seal is broken, unless faulty.

Email cravelia@outlook.com with your order number and the item(s) you are returning. We will reply with return instructions. Please keep proof of postage until your refund arrives.